[1] If I don’t have access to the Internet
can I still make a money remittance using Smart-Transfer?
There basically are three different ways of making your remittance
using Smart-Transfer: • Through
INTERNET: Login into your account using your USERID and
PASSWORD. Select the beneficiary whom you want to send the money
to. Proceed to transfer the money.
• By Phone: Call our Customer
Service Department at 1-800-724-5685 with the details of your transference
and your Smart-Transfer® card number along with the beneficiary
information. Some security questions will be asked to ensure the
authenticity of your request
• In Person: You can always
come over to our office and make your transfer assisted by our staff
or you can also go to your nearest Transcard authorized agent. You
will be requested to show some photo ID
NOTE: In all cases, keep in mind
that transaction fees will be automatically deducted from the total
balance in your account
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[2] What does “Beneficiary”
stand for and how can I create one?
Beneficiary is intended to name those persons (one or more individuals)
who you send money to. If you have previously not selected your
beneficiary(s), please click on SELECT BENEFICIARY TAB and proceed
to set them into the system. You can populate you beneficiary list
up to a maximum of 5 beneficiaries.
• For Cuba: If your beneficiary
lives in Cuba and you know his/her TRANSCARD DOMESTIC CARD number
you can set it as your beneficiary right away by providing such
number. Otherwise, if the person you want to send the money is not
a TRANSCARD cardholder in Cuba you should contact u to setup an
account for that person, otherwise the person should go to the nearest
Transcard office in Cuba and apply for a TRANSCARD DOMESTIC Card.
• Elsewhere: If your beneficiary
lives elsewhere you will need to provide us the information shown
in the form according to the country and type of service available.
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[3] How/where does my beneficiary will collect/receive
the money?
If you are sending money to Cuba, the beneficiary needs
a Transcard card, which can be obtained completely free at any Transcard
representation office in Cuba . For other countries, Transcard has
established strategic alliances with the most important banks operating
in those countries. The beneficiaries will be able to collect the
money in cash or the money can deposited into a bank account number or
Visa Electron®, depending on the remitter's request.
The remittance is distributed throughout Transcard
network and its solid association with prestigious Bank Institution
at those countries above mentioned. The collection points are well
sorted out by countries, provinces, and cities, as well as by institutions,
branches and offices where the beneficiary can go and collect the money.
I.e: In Cuba the money is deposited directly on the beneficiary
Transcard account. An updated list of collection points has been posted
in Collection Locations.
To obtain information regarding remittance destinations please consult
any of our authorized agents or call 1-800-724-5685.
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[4] How long will it take for the money to be available
to the beneficiary?
The payment order arrives to the beneficiary’s
country within 15 minutes and in some cases its instantaneously.
For Cuba, that may take a bit longer due to internal policy and
operation.
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[5] How will the beneficiary receive the money?
Beneficiaries can receive the money in:
• Cash: Visiting any of the above mentioned
locations and showing a correspondingly ID
• Bank Deposit: If the beneficiary
has a bank account, the money can be deposited directly in the account.
This option its not valid in Cuba
• VISA Electrón or TRAN$CARD
CARD: The funds can be directly deposited into the beneficiary’s
VISA Electrón card or TRAN$CARD card (for Cuba).
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[6] How much it cost me to become a Smart-Transfer®
member?
The SMART-TRANSFER® membership is absolutely
FREE!!!
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[7] How can I become a Smart-Transfer® member?
1. In person at our office.
2. In person at any of our authorized agent locations.
3. Send us via mail your application. Applications to the program
can be found in our website
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[8] In which currencies can the Smart-Transfer®
accounts be opened?
Now you have the opportunity of opening your
SMART-TRANSFER® account either in American or Canadian currency.
All your funds are kept in trust within Transcard Canada Limited
and regardless your SMART-TRANSFER® account’s currency;
all remittance transactions will be conducted in Canadian Dollars.
Currency exchange from CAD to USD and vice-versa will be done according
to the daily exchange rate.
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[9] I have experienced difficulties depositing
money into my Smart-Transfer account at Money Mart, Cash Money and
Unicash locations
At any MONEY MART, CASH MONEY or UNI CASH across
Canada, assigning funds (loading, making a deposit) to your Smart-Transfer
account is known as a BILL PAYMENT. It is very important when you
conduct your transaction at these locations you specifically state
you are making a "Bill Payment" to one of the TEL-PAY
billers listed within their systems: Transcard Canada Limited.
Therefore, you should address the teller, clerk or
representative by saying that you would like to PAY A BILL to the
TEL-PAY biller TRANSCARD CANADA LIMITED. Payments made at some MONEY
MART locations may take up to 5 business days if the store is a
franchise location.
If timing is important to you, please go the nearest
corporate location or go to any of our AUTHORIZED AGENTS or our
OFFICE.
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[10] How can I change my PASSWORD and/or PIN number?
Should you want to change your PASSWORD and/or
PIN number? Login into your account by providing your current USERIDE
and PASSWORD, click on EDIT ACCOUNT and once the form shows up,
reset your PASSWORD (8 alphanumeric characters) and/or PIN (4 digits
maximum) at your convenience and then click on SAVE FORM. Your USERID
is unique and cannot be changed. Your new PASSWORD and PIN setting
are registered in the system and your account is ready to be successfully
operated.
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[11] Have you forgotten your USERID, PASSWORD and/or
PIN number?
If you forget your USERID, PASSWORD or PIN number,
you should call our Customer Service department at (416) 840-1466
or (1-800) 724-5685. You will be provided with your USERID and a
temporary PASSWORD and PIN. Your USERID is unique and cannot be
changed however, your temporary settings can be changed at your
convenience by login in your INTERNET Smart-Transfer® account.
Some security questions will apply to ensure the authenticity of
your request.
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[12] I cannot login
• Make sure you are typing the correct
user name and password (case sensitive),
• Make sure you have activated your account online
• Still experiencing problems? Call for assistance at 1-800-724-5685
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[13] I cannot view my account balance or/and statement
• Our account/card management system is
best view with Microsoft based browsers. Unfortunately, it is not
compatible with Explorer for Macintosh. We recommend Internet explorer
4.0 or higher
If you experience problems viewing this page:
- Update your Windows software at the Microsoft WINDOWS
UPDATE webpage [click
here].
- If the problem still persists, download
the following JAVA SCRIPT software [click
here].
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